Sales Terms & Conditions

1-Introduction

The sites and www.ctpplottersparepart.it www.ctpplottersparepart.com (hereinafter also referred to as "2KSTORE") are owned by 2k Evolution Srl - VAT IT12595351003 with registered office in Rome, in Via Argelato 14M, registered in the Register Rome Company with the number of economic and management Repertoire RM-1386450.

These general conditions of sale govern the commercial relations of the sale of goods and services between 2K Evolution srl and customers. It does not accept other other agreement, unless agreed in writing. Purposes of entering orders online sites 2KSTORE, (using the form published on the site) shall be concluded a contract of sale and the customer, making the order, he declares to have read all the instructions provided to him and to accept the general conditions and payment transcribed below. The customer, once the purchase process online, can provide print or save an electronic copy and keep these general conditions of sale, subject to the requirements of Art. 3 and 4 of Legislative Decree 185/1999 on distance selling.  In order to conclude the contract requires the appropriate registration and registration of the contractor in electronic form in the company database, the communication of all your data for invoicing and delivery of goods in addition to the acceptance of these conditions.

2-Responsibility

2K Evolution is not responsible for any damage or loss, direct and / or indirect, arising from sale of goods and services published in the online catalog of sites 2KSTORE. 2K Evolution is not responsible for delayed and / or non-delivery of the product. 2K Evolution is not responsible for the mismatch of the goods to the specifications published on the site. 2K Evolution is not responsible for any information or reasons not attributable to 2K Evolution itself. E 'Any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by the rejection, even partial, of an order. For customers abroad or for transactions in countries other than Italy 2K Evolution it is not responsible for any charges or laws that may prevent the sale or burdening the product of charge. This especially for industrial products and software.

3-Technical Information

The technical information included in the sites 2KSTORE, are drawn up by the producers. 2K Evolution reserves the right to modify the technical information of the products at any time without prior notice or other communication. The information contained in the catalog / web site in particular text, photos, graphics, illustrations and any software and all trademarks, patents, utility models and copyrights are the property of their respective manufacturers. Other than for consultation and purchase, the materials contained in the site is not permitted without prior written consent by us or by the holder of the rights and / or copyright. 2K Evolution produces carefully diligence and attention the technical information and product descriptions, nevertheless in case of inaccuracies or errors 2K Evolution is in no way responsible for and makes no warranty in respect of any defects, errors or inaccuracies contained in the site . The images can not be fully representative of the characteristics of the product (may differ in color, size, etc.) and therefore have informational purposes only, refer to the data sheet or the information available to the producer if details and features.

4-Orders - sales conditions

Orders are accepted only via the Internet (on line). The receipt of the order is confirmed by the 'sending, automatically, to an e-mail to the email address of the customer, with all the details of your order, number of' order, date, products, Total amount pay, pay for the shipment, who is the delivery (all shipments are carried out by carriers of trust), the shipping address and the data of the person making the purchase. The Customer must verify the accuracy of data and timely corrections. The sending of e-mail confirmation for the receipt of the order is always maintained, subject to acceptance of the order. The shipment will be always recognized and accompanied by official receipt.
The email sent automatically is not in itself a confirmation of acceptance. Orders are in fact accepted the shipment of goods.

5-Prices

All prices shown on the site, shall be construed suggested list prices for the end user including VAT. All retail prices do not include any taxes, duties and taxes applicable in the country of destination of the products and / or services where this is different from Italy. These costs, which vary from country to country, are charged to the customer, which has the burden to prove the amount with the competent customs authorities.  Prices may be modified at any time, without notice. The prices of certain types of product are subject to sudden changes also substantial. In case of dispute 2K Evolution reserves the right to accept and ship the order. To protect the customer, the contracts of sale concluded before the publication of these amendments, but still in the course of implementation, will apply the prices in force at the time of receipt of the Order.

6- Billing

For products or services sold invoice is issued, the sending of the invoice is made by mail, in accordance with Article 14 of Presidential Decree 445/2000 and DL 52/2004. The data for the issue of an invoice and its sending will be those specified by the customer when ordering, the Buyer shall transmit to 2k evolution srl any changes and / or additions to the data necessary for billing. No change in the bill will be possible after the issuance thereof.

7-Availability

Products Items not available are indicated in the order at www. ctpplotterspareparts.com with a dedicated message. The temporary unavailability of the products is usually indicated on the site, but in the case of unavailability of the product ordered on stock occurred after the time of order confirmation on the website by the customer 2k Evolution srl will immediately communicate by e -mail address specified by the customer when you insert dell'Anagrafica providing the reversal of the payment.  Anyway the final availability of each article is confirmed in the process of "check out" order. If the customer sends a payment for any reason but the goods are not delivered 2K Evolution will return immediately due.

8-Shipping and verification to delivery - costs
Delivery time

STANDARD SHIPPING:
delivery times for the Standard Shipping may vary depending on the object and listed on the product page and in the confirmation of order. The days expressed in delivery times are working. In the case where the delivery times are more than 14 days, it is indicated a date of delivery estimated expressed in weeks.

EXPRESS DELIVERY:
the delivery in case of delivery "express" will be by air freight in / 48 h working from the time of the package from the warehouse. You will receive an e-mail at the time of the package from the warehouse containing the link to track your package. These timings are covered only for orders received before h. 14:30 are possible delays for delivery in "remote areas" and Islands

8a -Costs delivery

Standard shipping is priced minimum at € 10. (Vat Included). The amount of the shipping charges will be shown during the order Check out online. In the event that the 'order contains two or more products with different delivery times, the shipment will be fractionated FREE OF CHARGE.
The delivery of goods is intended in the street. Upon delivery of the goods, the customer must verify the integrity of packages and correspondence with the information given in the accompanying document. If it detects non-compliance they should be reported using the form on the back of the consignment and delivered to, within fourteen days by fax or registered mail, to 2K Evolution srl, or via Email to This email address is being protected from spambots. You need JavaScript enabled to view it.. 2K Evolution Srl reserves the right not to ship outside the Italian territory, or to apply increases in delivery costs. These surcharges will be clearly indicated in the order in "shipping".

9-Retention of title

Ownership of goods passes to the customer when it is entrusted to the carrier for shipment. The goods travel at the risk of the customer even when it is delivered free customer's home. 2K Evolution retains ownership of all goods delivered until full and final payment of the goods delivered.

10 Guarantee

2K Evolution takes every care to ensure the quality of products for sale. Therefore it ensures that the delivery of the goods it is free from defects or prejudice whatsoever origin. However, in view of the commodity type of product sold, you can not rule out any alterations or damage. The purchase of equipment at 2K Evolution, implies acceptance of the warranty conditions. NEW material purchased is covered by statutory warranty of two years from delivery. The guarantee is limited to manufacturing defects except for damage caused by a different use than the listed applications or for incorrect assembly or improper use. The guarantee is in any case limited to the replacement of the defective item to the exclusion of any charge for labor and for any consequential damages. If this is not possible 2K Evolution may terminate the purchase contract and repay in full the money to the customer. In case of material it purchased USED OR REFURBISHED the buyer is aware of having been informed in advance by specific wording on the site that the goods bought and sold are used, and are sold in the state in which they are found (AS IS). In most cases the same are still tested before the sale and did not present performance limits and functional defects and / or structural related to the previous use of the product, and are still in good condition. The purchaser acknowledges that it is for that reason that the sale price is much lower than a well of the same model, make and type purchased new, and in some cases you can not even find a part corresponding to the mass NEW sale USED. In this case the material purchased HAS no guarantee.

11-Complaints

Any errors in shipment or missing material must be reported in writing. Despite the packaging intact, the goods must be verified within eight calendar days of receipt. Any visible abnormalities resulting from transport damage must be reported in writing by registered mail the carrier and a copy to 2K Evolution detailing the damage found and adding the word ACCEPTANCE SUBJECT in detail on the delivery courier. Each alert over these terms will not be considered. Defects or hidden defects must be reported in writing using the form on the back of the transport document by registered mail to:

2K Evolution Srl
Via Bruno de Finetti 152
00134 Roma (RM)

or by sending an email to: info @ 2K Evolution.it or This email address is being protected from spambots. You need JavaScript enabled to view it. The goods found to be defective or missing once ascertained the validity of the claim will be returned or refunded (if exhausted or unavailable) by 2K Evolution Srl.

12-Payments

The goods must be paid for by:

-Credit Card - to a maximum of € 3,000

In the case of payment by credit card, at the conclusion of the online transaction, the bank will institute to debit the amount of your purchase. In case of cancellation by the customer or in case of rejection of the same by 2k Evolution srl The full or partial refund will be credited to the credit card used to make the original payment. Under the rules for the use of credit cards, the credit on itself it can take up to 30 days after completion of repayment. In no case 2k evolution LTD be liable for any damages, direct or indirect, caused by delay in the refund due. 2K evolution LTD It reserves the right to call the customer information or sending copies of documents proving ownership of the credit card used. In the absence of satisfaction to this request 2K evolution srl also reserves the right to refuse the order. At no time during the purchase process 2k evolution srl It is able to know information about the buyer's credit card, sent via secure connection directly to the site of Bank that handles the transaction.

-Bank Transfer in advance
The bank details for transfers are:
Bank: Banca Popolare Emilia Romagna
Via Laurentina, 744
00143 Roma (ROME - ITALY)
IBAN: IT850538703223000002167517

- Paypal
In the case of payment by Paypal, upon conclusion of the transaction online, the company Paypal will charge the amount of your purchase to the account of the buyer Paypal. In case of cancellation by the customer or in case of rejection of the same by 2k evolution srl the full or partial refund will be credited to the Paypal account used to make the original payment. 2K Evolution LTD It reserves the right to call the customer information or sending copies of documents proving ownership of the account itself. At no time during the purchase process 2K Evolution srl It is able to know information about the PayPal account, sent via secure connection directly to PayPal that handles the transaction. In the case of payment and subsequent cancellation of the order, the customer will be asked for data to be able to make the repayment, if the customer prefers other ways to get the refund you must notify us by registered letter with acknowledgment of receipt attached copy of a document d 'identity valid for 2k Evolution srl - Via Bruno de Finetti 152 00134 - ROME (RM) - Italy. Any other form of payment must be agreed in writing with 2K Evolution srl. 2K Evolution in any case reserves the right not to proceed with the shipment of the goods, even after receiving the order, to those customers who are "out of trust" or "outstanding" or a "litigation is still open." 2K Evolution reserves, where it deems appropriate, to send the goods only against advance payment.

13-Requirements for the traceability of financial flows - Law 136/2010

The customer - if the order relates to the execution of a contract subject to the scope of Law no. 136/2010, will have to comply with all the provisions of that law. The customer must pay for the goods exclusively with bank transfer and / or with suitable tools to ensure full traceability of the operation.

14-Cancellation of orders, withdrawal right

It will be able to exercise the right of withdrawal no later than 14 days from the date of receipt of the goods. Procedure: Send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. containing the declaration of intent to exercise the right of withdrawal, indicating all the information requested:

- Order number and order date
- Such products should be subject to withdrawal (identifying them with the part number)
- Their bank details (IBAN)

Next, you need to wait for a notification from our customer service authorizing the return and how to return. Receipt of this information, you can return the goods within a further 15 days, at the following address:

2K Evolution Srl Via Bruno De Finetti, 152-00134 ROMA (RM)

N.B. : The right of withdrawal is subject to the following conditions: - the right of withdrawal shall apply throughout the product and its accessories, you can not withdraw only a part of the product. - The products must be intact and well preserved as well as the original packaging and any accessories and documentation. - At the time of his arrival at the warehouse, the product will be examined to assess whether there are any damages or otherwise not related to transport (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal). The customer is responsible for shipping the product to delivery to our office the same. The cost of shipping is borne by the customer. In the event of damage to the product during transport, we will notify the customer within 5 days of receipt to allow it to carry out any action against the shipper. The recess in this case is deemed canceled and the product will be returned to the customer. In any case 2K evolution s.r.l. is not liable for damage, theft, loss, tampering for goods that are returned by uninsured shipments. The right of withdrawal is lost for lack or damage of the original external packaging or internal packaging, missing or damaged parts, accessories, product labels or its damage for reasons other than transportation. In this case the product will be returned to the buyer who will be charged postage. Once the information necessary to establish the integrity of the product and all its parts, including packaging, and, once established the integrity of the product, 2k Evolution srl will carry out the refund of the amount paid by the customer to purchase the product, within 15 days of delivery of the product subject to the right of withdrawal.

2K Evolution may accept such made in particular in the event that the goods have been specifically ordered to the supplier and to the orders of material listed in paragraph "15 Returned goods". The cancellation of the order or part of it must be requested in writing (fax, letter), to:

2K Evolution Srl
Via Argelato 14M
00127 Roma (RM)

or by sending an email to: info @ 2K or Evolution.it: This email address is being protected from spambots. You need JavaScript enabled to view it. The shipping cost of the returned goods will be charged to the customer.

15-Return Merchandise

The return goods must be requested in writing using the form on the back of the transport document. They will be given the reasons for the reference and made purchase of the goods. The goods to be returned should be in perfect condition, complete with all accessories in original packaging and shipped prepaid to:

2K Evolution LTD
Via Bruno De Finetti 152
00143 Rome

• Returns of mass storage

In this case, before making storage media (eg, hard drives, USB flash drives, mobile phones, etc) must be deleted all personal information or data contained herein. If the cancellation is not possible we ask you to expressly indicate on the return form the existence of personal data.


• The Law of Return does not apply:

- CD video, audio and data, DVD, software. (Also downloaded online)
- Newspapers, magazines and newspapers. (Also downloaded online)
- Books. (Also downloaded online)
- Goods which are ordered, produced or configured as required or on specific cliente.v
- All goods whose expiry date is passata.v
- batteries, cables, lighting, semiconductor, health products if the package has been opened or seal infranto.v
- Consumables.
- Mobile phones
- Prepaid cards and subscriptions in kind.

16-Confidentiality and personal data

The customer is aware that "personal data" communicated or register on the site www.2K Evolution.it, will be subject to the processing of personal data as required by the Decree. N. 196/2003.

17- mode storage contract

Under Article. 12 of Legislative Decree 70/03, the Supplier informs the Purchaser that each order sent is stored in digital / paper form on the server / at the headquarters of the Supplier according to the criteria of confidentiality and security.

18-Disputes and Jurisdiction

These Terms and Conditions are governed by Italian law as well as each Sales Agreement and subject to Italian jurisdiction. Any dispute regarding the General Conditions or Contracts of Sale shall be referred to the exclusive jurisdiction of the Court of Rome, without prejudice to the applicability of the mandatory law for the protection of consumers.

19- Communications

For any communication with 2K Evolution related to payments, claims or otherwise, regarding orders, you must state the reference number and the customer number that appear on the invoice and delivery note.

20- Application of the present conditions

The conditions contained in this document may be changed without notice. Will be the date of publication on the website www.ctpplotterspareparts.com

Information regarding processing of personal data

Privacy
The law on privacy n. 675 31/12/96 protecting personal data. In compliance with the law is sought authorization customers to manage their data according to the formalities of order and completion of the purchase. It remains the customer's right to prevent the use of such information simply expressing the will, in which case the order can not be accepted.

Copyright and trademarks
The information and graphics of websites www.ctpplottersparepart.it www.ctpplottersparepart.com and are made available for your personal use and are protected by copyright. The contents of the website and the specific contents of the pages can not be modified, reproduced, copied, translated, authorized or used in any form or manner, in whole or in part, without our prior written consent. This applies in particular for documents, pages, data, images, etc. published by us or made. www.ctpplottersparepart.it and www.ctpplottersparepart.com are service marks or registered service marks of 2k Evolution srl Other names of companies and products mentioned herein may be registered trademarks of their respective owners in the head

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